Our mission is to be the best pet shop in the world.
Pets are the heartbeat of our business. We aim to share our knowledge and passion to help pets and their owners live long and happy lives together.
To achieve our mission we must be:
Maintaining and enhancing our specialist credentials gives pet owners more reasons to shop with us. We can do this by providing our customers with inspirational retail and services, expert advice, unmatched range and seamless omni-channel convenience.
As pet owners too, we can understand and help support our customers through all the moments they share with their pet. Sharing our love and passion for pets strengthens the bond with our customers and their trust in our colleagues and brands.
Putting Pets Before Profit is our number one value. Responsible retailing is critical to maintaining our reputation and ongoing business success.
All 2016 financials refer to the 52 week proforma period to 24 March 2016.
1. Excludes exceptional costs.
I am pleased to report on another good year of progress and look forward to my first full year as Group Chief Executive